For players aged 21 and above

9bd Responsible Gambling Guidelines

Gambling is entertainment — not a source of financial stress or mental hardship. 9bd believes every player has the right to understand their own limits and to have the tools to play within those limits.

Self-Exclusion Deposit Limits 24/7 Support Warning Signs

When is gambling entertainment, and when does it become a problem?

Most people enjoy casino games or sports betting as harmless entertainment — much like watching a film or playing sport. But for some people this habit can gradually slip out of control. At 9bd we want our platform to remain a safe and enjoyable place at all times — which is why we have put a number of control tools in the hands of our players.

Remember, there is always a chance that deposited money will be lost. Never use money for betting that you cannot afford to lose without affecting your daily life. Reading our Terms and Conditions will give you a full understanding of the platform rules and your rights.

Who can play?

9bd strictly requires that only individuals aged 21 or above may open an account and play on this platform. Age verification documents are required during account verification. If there is any suspicion that an underage person is accessing an account, that account is suspended immediately.

If an underage member of your household uses your device, make sure your 9bd account is protected with a strong password and that parental controls are enabled on the device. Our Privacy Policy explains how your account information is kept secure.

Core principles of responsible gambling

9bd's responsible gambling framework is built on a few simple but important principles. First, treat betting as entertainment, not as a source of income. Second, set a budget in advance and do not go beyond it. Third, avoid the urge to place larger bets to recover losses — this is one of the most harmful habits a player can develop.

If you have questions or are unclear about anything, visit our Frequently Asked Questions (FAQ) section — it also covers common questions about responsible gambling.

Tools to keep yourself in control

9bd has given players a set of practical tools — all of which can be activated at any time through live chat.

Self-Exclusion

Close your account for a set period or permanently. The account cannot be reopened while the exclusion is active.

Deposit Limits

Set a maximum deposit amount on a daily, weekly or monthly basis — it stays in effect automatically unless you change it.

Session Time Limits

Set a maximum time for a continuous play session. When the time is up, the system will automatically alert you to take a break.

Bonus Opt-Out

If you do not want to receive promotional bonuses, you can opt out of specific or all bonus offers.

Loss Limit

Decide in advance the maximum amount you can lose within a set period. Once the limit is reached, no further betting is possible for that day or week.

Cooling-Off Break

Take an active break for 7 to 30 days. During this time no betting or deposits will be possible.

Contact our 24/7 live chat to activate any of these tools — our support team can assist you in Bengali.

Warning signs of problem gambling

If you notice these signs in yourself or someone close to you, seek help promptly.

Spending beyond your budget

Depositing beyond your set limit, borrowing money, or breaking into savings to continue betting.

Chasing losses

Feeling a strong urge to place larger bets in order to win back previous losses.

Withdrawing from family or work

Being unable to spend time with family, focus on work, or concentrate on studies because of betting.

Lying or hiding

Regularly hiding the amount you play or the losses you have made from family or friends.

Anxiety and restlessness

Feeling restless, angry, or depressed when unable to play — this is an important sign of dependency.

Failed attempts to stop

Repeatedly trying to quit gambling but failing each time.

How to get support

You do not have to face this alone — asking for help in the right place takes strength.

9bd Live Chat Support

Our support team is available 24 hours a day, 7 days a week in both Bengali and English. To request self-exclusion or any other limit, simply tell us via live chat — it will be activated within minutes.

Contact by Email

If you prefer not to speak directly, write to us by email — [email protected]. All responsible gambling requests are handled with priority.

Family Support

Telling those close to you is one of the most important steps you can take. Family members can help you make decisions and give you the mental strength to move forward.

Professional Counselling

Consulting a mental health professional or a behavioural therapy specialist can be effective. Mental health centres and counselling services are available at various hospitals and clinics in Bangladesh — contact your nearest healthcare facility.

Support Groups

Hearing the experiences of people who have recovered from gambling addiction can be motivating. Support groups can be found through social welfare organisations and mental health programmes.

9bd's Commitment

We are committed to running a safe platform. The following are part of our everyday practice:

No one under the age of 21 is permitted to open an account or play, and age verification is mandatory.
Self-exclusion and all limit requests are processed quickly and without question.
Responsible gambling tools are completely free and always accessible via live chat.
Our support team can communicate in Bengali — making the process as comfortable as possible is our priority.
Playing patterns are monitored, and if unusual activity is detected the relevant player is notified directly.
If signs of problem gambling are observed, 9bd reserves the right to impose limits on its own initiative.

How should you set a budget?

Set aside a fixed amount each month for betting — it should be a small portion of what remains from your monthly income after covering necessary expenses. Once that amount is gone, stop depositing for that month. Remember — there is no reliable way to earn a regular income from betting.

Keep track of your time

Many people do not notice how much time passes. Use your phone's screen time tracker or set an alarm to define your own session length. 9bd's session time limit tool is also useful for this.

Information for family and friends

If you think someone close to you has a problem with gambling, try to understand rather than blame them. Calmly share your concerns and encourage them to seek professional help. Family members are also welcome to contact 9bd's support team.

Remember: asking for help is not weakness

Acknowledging a problem and seeking support takes courage. At 9bd we want every player to use the platform in a healthy and enjoyable way. If you ever feel you are losing control — do not wait, contact our live chat today. From self-exclusion to professional counselling referrals — we are ready to provide all kinds of support.

Responsible Gambling Q&A

Yes. Self-exclusion only stops new betting or deposits. Withdrawing an existing balance remains available. Contact live chat to request a withdrawal.

Decreasing a deposit limit takes effect immediately. Increasing a limit requires a 7-day waiting period — this is intentionally slow to prevent large decisions made in the heat of the moment.

No. Once a cooling-off break is activated, it cannot be cancelled before the set period ends. This rule is intentionally strict.

Not directly. The account holder must make the request. However, if the situation feels urgent, family members can contact our live chat for guidance on how to proceed — we will advise on next steps.

No. When the period ends, the account does not become active automatically. The player must consciously contact live chat and request reactivation.

No. Only individuals aged 21 or above may create and use an account at 9bd. Age verification documents are required during account verification, and there are no exceptions.