Privacy Policy

1. Introduction and Scope

This privacy policy applies to all users of the 9bd platform. When you visit the 9bd website, create an account, or use any of our services, you voluntarily accept the terms of this policy.

This policy forms part of our Terms and Conditions and applies specifically to data protection alongside the general terms set out there. If you have any questions, contact our support team directly.

9bd provides services only to individuals aged 21 or older who reside in Bangladesh. We do not knowingly collect or process information from any minor.

2. What Information We Collect

9bd may collect two types of information from users — information you provide directly and information collected automatically.

2.1 Information You Provide Directly

Information you give us during account registration and use may include:

• Full name and date of birth
• Mobile number and email address
• National ID or passport details (for identity verification)
• Financial transaction details — bKash, Nagad, Rocket, Upay, or bank account information
• Any messages or attachments you send during support or complaint submissions

2.2 Information Collected Automatically

When you use 9bd, the following information may be collected automatically:

• IP address and device identifier (Device ID)
• Browser type, operating system, and screen resolution
• Pages visited, time spent, and navigation patterns
• Cookie and Local Storage data
• Referral source (i.e. which link you came from)

2.3 Information from Third Parties

We may receive limited information from trusted third parties when needed for identity verification or fraud prevention. In such cases, the information collected is handled to the same protection standards.

3. How We Use Your Information

9bd uses your information only for specific and legitimate purposes. The main purposes are outlined below:

• Account management: Registration, login, password recovery, and identity verification.
• Processing financial transactions: Completing deposits and withdrawals and maintaining transaction history.
• Service improvement: Analysing user experience to improve the platform.
• Security and fraud prevention: Detecting and preventing suspicious activity.
• Customer support: Resolving issues and handling complaints.
• Meeting legal obligations: Complying with applicable laws and regulatory requirements.
• Notifications and communications: Delivering important information about your account or our services.

Your information is never sold to third parties or shared with advertising networks.

4. Sharing and Disclosure of Information

9bd may share your personal information with third parties in limited and controlled circumstances. These circumstances are clearly set out below:

4.1 Service Provider Partners

We work with trusted service providers for payment processing, identity verification, and technical infrastructure management. These partners are bound by strict confidentiality agreements and may use information only for the specific purpose assigned to them.

4.2 Legal Obligations

We may be required to disclose information in response to court orders, lawful requests from government authorities, or applicable law. In such cases, only the minimum necessary information is disclosed.

4.3 Business Changes

In events such as a merger or acquisition, your information may be transferred to the new operating entity. In such cases, this privacy policy will continue to apply.

5. Data Security Measures

9bd uses industry-standard technologies and procedures to protect user information. Our key security measures are as follows:

• SSL encryption: All data transfers are encrypted using SSL technology.
• Access controls: Only authorised personnel have access to personal information.
• Secure servers: Data is stored in secure data centres.
• Regular security audits: Regular audits are conducted to identify potential vulnerabilities.
• Two-factor verification (OTP): Mobile OTP verification is required for important actions.

However, no transmission of information over the internet is ever 100% secure. We take every precaution, but we cannot guarantee complete protection against unauthorised access.

6. Cookies and Tracking Technologies

9bd uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Types of Cookies

• Essential cookies: Required for login sessions and security; these cannot be disabled.
• Functional cookies: Remember your preferences and language settings.
• Analytics cookies: Help us understand how the platform is being used.

6.2 Cookie Controls

You can reject or delete non-essential cookies through your browser settings. However, disabling cookies entirely may cause some services to not function properly.

7. Data Retention Period

9bd retains your information only for as long as it is needed to fulfil the purpose for which it was collected, or as required by legal obligation. General guidelines are given below:

• Active account data: for as long as the account remains active.
• Transaction records: for a minimum of five years from the date of the relevant transaction.
• Identity verification documents: for the applicable legal period even after account closure.
• Support conversations: for two years from the date the issue was resolved.

Once the set period ends, information is securely deleted or anonymised.

8. User Rights

All registered 9bd users may exercise the following rights regarding their information:

8.1 Right of Access

You may request at any time to know what information 9bd holds about you and how it is being used.

8.2 Right to Rectification

If your information is inaccurate or incomplete, you may request that it be corrected or completed. Most information can be updated directly through account settings.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, if there is a legal obligation or an ongoing dispute, retaining the information may be necessary.

8.4 Right to Object to Processing

You may object to the processing of your information for certain purposes, particularly for marketing communications.

To exercise any of the above rights, contact our support team. We generally respond within 30 days.

9. Protection of Minors' Information

9bd provides services only to individuals aged 21 or older. Date of birth is verified at the time of account registration. If a minor's information is accidentally collected, it will be deleted as soon as it is identified and the associated account will be closed.

To learn more about our position on responsible gaming, read our Responsible Gaming Guidelines, where age verification and protective measures are described in detail.

10. International Data Transfers

9bd primarily serves users in Bangladesh. However, due to technical infrastructure or service providers, information may sometimes be processed on servers in other countries. In such transfers, we ensure that the receiving organisation maintains an equivalent standard of protection.

11. Policy Changes

9bd reserves the right to amend this privacy policy at any time. If a significant change is made, a notice will be posted on the platform and the "Last updated" date at the top of the page will be revised. Continued use of the platform after any change means you have accepted the updated policy.

To learn more about 9bd, you can read our About Us page.

12. Contact

If you have any questions, requests, or complaints about this privacy policy, contact us directly:

• Email: [email protected]
• Live Chat: 24/7 direct support is available

Our support team is ready to assist you in both Bengali and English.